Privacy Policy

This Privacy Policy explains how Tiqa LLC ("Tiqa", "we", "us") collects, uses, and protects information when you use Tiqa on WhatsApp or visit tiqa.app.

Tiqa is a WhatsApp-first price verification service. When you message our WhatsApp Business number, Meta (WhatsApp) delivers your message to us. We process that message so we can reply with a price check.

What we process: your WhatsApp phone number (as provided by Meta); the content of messages you send us (barcode photos, EAN numbers, store links, and short follow-up replies); product and price data extracted from those messages; and technical metadata needed to deliver replies (message IDs, timestamps).

We do not ask for your name, email, payment card, or ID documents. We do not sell personal data.

Why we process it: to identify you as a returning user, answer your price checks, enforce fair-use quotas, improve product matching, and keep the service secure and reliable.

Legal basis (where applicable): processing is necessary to provide the service you request, and for our legitimate interest in operating, securing, and improving Tiqa.

Retention: check history and related message data are retained only as long as needed to provide the service, handle disputes, and meet legal obligations. We may anonymize or aggregate data for statistics so it no longer identifies you.

Photos and media you send are used to decode barcodes and read prices. We do not use them for advertising profiles.

Meta Platforms, Inc. provides WhatsApp. Your use of WhatsApp is also governed by Meta's terms and privacy policy. We receive only what Meta's WhatsApp Business API exposes to business customers for messaging.

Messaging consent and opt-out: Tiqa only sends you WhatsApp messages in reply to messages you send us first — if you stop messaging us, you will receive nothing further. You can also block our number in WhatsApp at any time; we honor every request to stop communications. Optional notifications, such as price alerts, will only launch with your explicit opt-in and will include a simple way to unsubscribe (such as replying STOP).

In line with the WhatsApp Business Messaging Policy, we use information received through WhatsApp only as necessary to support our messaging with you. Please do not send us payment card numbers, bank details, ID documents, or other sensitive personal information — Tiqa never asks for them, and any such content sent by mistake will be deleted.

We may use subprocessors (hosting, databases, AI vision for price-tag reading) under contracts that require appropriate safeguards. Data may be processed outside Morocco when those providers are located abroad.

Your rights: you can ask us at any time to access, correct, or delete the personal data we hold about you, including your check history. Email privacy@tiqa.app or message us on WhatsApp, and we will act on your request within a reasonable time, subject to legal retention duties.

Contact: privacy@tiqa.app. If you have questions about this policy or your data, email us and we will respond within a reasonable time.